Dear UPS Customer Service Lady,
I am not ditzy.
I had an accident while waiting to board my very first flight EVER. I lost my phone. It was in my pants pocket and as I squatted down to retrieve my wallet from my backpack to pay the kind woman for the two bottles of water I purchased, my phone must have fallen out. The next thing I knew I was in line to board the plane. That is when I noticed my phone was no longer in my pocket.
I felt stupid.
I also felt a sense of anxiety. I was going to fly for the very first time and I had no camera, no contact info and no way to engage in social media while I was at a conference for bloggers. In case you didn’t know, customer service lady, blogging is all about social media.
I immediately called my husband from the borrowed phone of my friend and traveling companion and he was on it. In fact, he texted back before the plane began it’s taxi down the runway that my phone was in possession of Homeland Security. Oh yes it was! I think they frown on phones laying on the ground unattended in an airport. This surely was in my favor. I asked my husband to overnight it to me please, and sat back to enjoy my ride.
It wasn’t until I was back home again that my husband told me the tale of talking with you, UPS customer service lady, trying to get my phone to me when I arrived at the hotel. It wasn’t worth the $5oo that you wanted to charge him, nor even $90 for overnight. The post office did the very same service for $25.
As my husband ended the call with you he didn’t immediately disconnect (I don’t know why and it doesn’t matter). He heard you proclaim to a co-worker before you ended the conversation with him that “This man’s ditzy wife left her phone in an airport.” Uh, really?
Just so we’re clear UPS customer service lady, I’m not ditzy.
And I did not “leave” my phone there. I lost it.
Just so you know UPS customer service lady, you might want to make sure the phone is disconnected before you dis your customers.
Now who’s the ditzy one?